जेष्ठ नागरिकांना on line करताना होणारा त्रास [ किंवा धोके ] –सविस्तर माहितीसाठी Business Line [ The Hindu ] मधील बातमी वाचावी.

May 21, 2017:

Every time my 65-year-old aunt visits the private bank in her neighbourhood, she is met with scowls and smirks from the staff who find her a bother and are not keen to help or answer her queries, and recommend that she use internet banking instead. She’s unfamiliar with net operations and so she has stopped visiting the branch and prefers to travel five times the distance to the main branch to seek help. The fact that I accompany her spurs the ‘relationship manager’ to help with her pension account.

She is not alone. There are countless senior citizens in a similar situation — not comfortable about accessing their account from a laptop or a mobile. Media reports about accounts being hacked and moneys being illegally transferred scare those who are new to computers, and make them distrustful.

And banks do nothing to assuage their fears. There is no dearth of advertisements projecting the customer friendly face of banks, and announcements about banks being accessible 24×7 thanks to net banking. Never do we see any promotional material assuring citizens that their accounts are secure and that they can bank online without fear of hackers. It is not just Indians who have reservations about net banking. Three years ago, data released by Pew Research Centre showed that only 61 per cent of internet users in the US bank online. Reason: lack of trust in digital banking.

via Outcasts in a digital world | Business Line