In an exclusive interaction, Tejas Goenka, MD of Tally Solutions, breaks down how the new TallyPrime 7.0 is solving MSME fragmentation.
Tejas Goenka, managing director, Tally Solutions
While digital transformation is gaining traction among micro, small and medium enterprises (MSMEs) many still rely on paper-based processes. “Going digital is no longer optional – it’s essential,” says Tejas Goenka, managing director, Tally Solutions. Decoding the digital challenges, he speaks to Sudhir Chowdhary on the recent innovations in their accounting software – TallyPrime – and how it is simplifying digitisation for MSMEs. Excerpts:
How are MSMEs embracing tech or is there something holding them back?
The shift MSMEs need to prepare for is not just speed, but integration without disruption. The core challenge will be how different systems, be it banks, payment platforms, compliance networks, and business management software, connect with each other while still allowing businesses to operate in the way that works for them. In the coming years, MSMEs will rely on technology that can integrate across multiple banks, platforms, and data formats, while respecting the nuances of how every business manages its accounts, inventory, and transactions. Whether it is reconciling activity across more than one bank or aligning item and invoice data across external networks, systems will need to adapt to business realities rather than impose rigid structures.
What will matter most is that these integrations work quietly in the background. Businesses will expect live visibility into balances, transactions, and reconciliations, secure access from anywhere, and dependable accuracy without added manual effort or process changes. The real shift is toward connected systems that absorb complexity, so MSMEs can continue to work the way they want to, while benefiting from real-time information and better decision-making.
How do you design your solutions to fit into their daily workflows?
One of the biggest barriers to digital adoption among MSMEs is not intent, but ease and confidence. Many solutions feel complex, unfamiliar, or disconnected from the way businesses already operate. Concerns around data safety, regulatory understanding, and the disruption caused by changing long-established processes often slow adoption. When technology requires businesses to relearn how they work, it creates resistance rather than progress. That is why design has to begin with respect for existing workflows.
At Tally, we believe new capabilities should fit naturally into what businesses already do, not sit outside it. Digital features work best when they are embedded into everyday routines, whether it is accounting, banking, or compliance, so adoption happens without friction or steep learning curves. This allows MSMEs to adopt technology gradually, build confidence through consistent experiences, and see value immediately. When digital tools reduce effort instead of adding to it, businesses can focus their energy where it matters most, running operations efficiently and planning for growth with greater confidence.
How are you strengthening security and continuity for everyday business use?
As financial data increasingly moves across banks, payment platforms, and digital systems, trust becomes the foundation of everyday business operations. For MSMEs, data is what keeps cash flows moving, compliance on track, and decisions grounded in reality. Even short disruptions can have an immediate and disproportionate impact.
This is why security and continuity have to be built into the system, not added on later. With TallyPrime 7.0, we have strengthened data protection while ensuring that business owners remain firmly in control of their information. Improvements in encryption, integrity checks, and access controls work quietly in the background, supporting secure use even as businesses operate remotely and across connected platforms.
At the same time, dependable backup and recovery ensure that work continues without interruption. Our focus has been to make connected workflows simpler without asking businesses to compromise on privacy or ownership. When security is reliable and continuity is assured, MSMEs can use digital tools with confidence – knowing their data is safe, accessible, and always theirs.
How does TallyPrime 7.0 address the core challenges of MSMEs?
For most MSMEs, the real challenge is not lack of effort, but fragmentation. Daily work often involves reconciling information across systems, waiting for updates, and relying on manual checks to piece together an accurate picture of the business. This slows decisions and adds unnecessary effort to already stretched teams.
TallyPrime 7.0 addresses this by bringing essential workflows – banking, payments, compliance, and reporting – into a more connected and automated environment. Direct integrations with banks such as SBI and Axis Bank allow businesses to view balances, statements, and payment status in real time, reducing follow-ups and manual intervention. Automated reconciliation further improves accuracy while freeing up time for more meaningful work. By linking invoices, payments, and reporting, and partnerships like Bharat Connect for Business, businesses gain clearer visibility into receivables and payables as they happen. This connected approach ensures decisions are based on current information, not end-of-period summaries – helping MSMEs respond faster, plan better, and run their operations with greater confidence and control.
What are your priorities and future roadmap?
As our customer base expands in India and abroad, the priorities that will shape Tally’s next phase of growth are rooted in relevance, accessibility, and trust. A key priority for us is deeper integration with regional regulatory frameworks so that businesses can operate with confidence and minimal friction.
Alongside this, we are exploring the careful use of artificial intelligence, not as a buzzword, but as a practical enabler of easier access to information and reduced manual effort. We’re building AI capabilities that can help users converse with their data and retrieve insights without navigating complex reports, making business information more accessible through natural interactions while keeping human judgment and trust at the centre. This measured approach reflects our belief that trust and simplicity are fundamental to technology adoption, particularly for MSMEs who are cost-conscious and outcome-focused.
Equally important is working towards keeping our promise around data protection and responsible digital practices. As businesses become more connected, they need assurance that their data is secure and under their control. Helping MSMEs adopt connected systems with confidence, so they can grow sustainably, is central to how we think about the future of TallyPrime and our role in shaping it.
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