Banks shall also obtain explicit consent from the customer for providing digital banking services which may be duly recorded
Lenders shall put in place appropriate risk mitigation measures like transaction limit (per transaction, daily, weekly, monthly), transaction velocity limit, fraud checks, among other factors, depending on their risk perception. | Photo Credit: ANUSHREE FADNAVIS
Banks shall not make it mandatory for the customer to opt for any digital banking channel to avail any other facility like debit cards, the Reserve Bank of India (RBI) said in its Digital Banking Channels Authorisation Directions, 2025.
“While it may be more convenient for the customer to opt for some services together (for example, virtual access to card controls), the choice to apply for digital banking facilities shall lie solely with the customer. However, it is clarified that banks can continue to obtain and record mobile numbers of customers to send transaction alerts and other purposes in line with KYC requirements at the time of opening the accounts,” it said.
Banks shall also obtain explicit consent from the customer for providing digital banking services which may be duly recorded. It shall also clearly indicate that SMS/email alerts will be sent to the mobile number/email of the customer registered with the bank for operations.
Risk mitigation measures
Lenders shall put in place appropriate risk mitigation measures like transaction limit (per transaction, daily, weekly, monthly), transaction velocity limit, fraud checks, among other factors, depending on their risk perception.
“It is clarified that wherever specific requirements have been prescribed by the Reserve Bank or payment system operators (for example, NPCI, Card networks like VISA, Mastercard, etc.), the stricter requirements of the two shall be applicable,” the regulator said.
Further, third-party products and services, including those of promoter groups or bank group entities (subsidiaries/joint ventures/associates), shall not be displayed on banks’ digital banking channels except as specifically permitted by the RBI.
Published on November 28, 2025
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