Clipped from: https://www.thehindubusinessline.com/info-tech/openais-gpt-5-promises-faster-smarter-and-safer-ai/article69910533.ece
GPT‑5 is a unified system with a deeper reasoning model for harder problems
OpenAI’s GPT-5 eliminates the need to choose between model variants by automatically selecting the most effective response method. | Photo Credit: Dado Ruvic
OpenAI’s latest breakthrough, GPT-5, is being hailed as a milestone in the evolution of large language models (LLMs), unifying speed, reasoning and multimodal capabilities into a single system that adapts to tasks in real time. Industry leaders say the model’s blend of precision and adaptability marks a turning point for AI deployment in high-stakes, real-world scenarios.
According to the OpenAI website, GPT‑5 is a unified system with a deeper reasoning model (GPT‑5 thinking) for harder problems and a real‑time router that quickly decides which to use based on conversation type, complexity, tool needs and details.
GPT-5 also eliminates the need to choose between model variants by automatically selecting the most effective response method, resulting in faster and more accurate interactions. With an expanded context window of up to 256,000 tokens, it can process longer conversations and documents with ease.
Jacob Joseph, VP – Data Science, CleverTap, noted that GPT-5 is a serious step toward making LLMs more usable, grounded and trustworthy.
While earlier models like GPT-4o, GPT-3.5, and the o-series delivered speed, fluency and glimpses of deeper thinking, respectively, GPT-5 brings those pieces together under one roof.
“GPT-5 consolidates years of iteration across logic, reasoning and multimodal understanding. This is the first time OpenAI has released a model that can dynamically adapt to task demands, whether it’s lightweight summarisation or multi-step analytical reasoning. This flexibility is critical when deploying AI inside real-world workflows, where the inputs aren’t always clean and the problems aren’t always clear-cut,” Joseph explained.
The model is said to reason in steps without rushing to answers, provide more factual discipline, and scale across different cost tiers and latency requirements with the 5-mini and 5-nano variants.
He shared that GPT-5 is also the strongest coding model, setting new benchmarks for real-world software engineering performance.
“The idea of ‘software on demand’ is now a tangible reality. GPT-5 has demonstrated the ability to build fully functional, 300–400 line interactive programmes in minutes, tasks that might take developers weeks are being compressed into moments,” Joseph said.
GPT-5 is live in production inside Zendesk’s Resolution Platform, powering real customer conversations across our agent assist and automation workflows.
According to Shashi Upadhyay, President, Products, Engineering and AI at Zendesk, fallback escalations were reduced by over 20 per cent as GPT-5 delivered more complete responses with fewer missed details, reducing agent handoffs and helping customers get answers more quickly.
At Zendesk, GPT-5 was not swapped in as a replacement for earlier models but is a component of a larger, modular AI architecture built to deliver resolutions reliably.
“We integrated GPT-5 because it allowed us to resolve more issues faster and with higher reliability. It helped reduce fallback escalations and improved performance across multilingual support. It executed workflows with precision and handled ambiguity better. It also helped our internal teams move faster in the build-test-deploy cycle for AI-powered agents. Every step forward with AI should result in fewer dropped threads, shorter resolution times and a better experience for those on either side of the conversation. GPT-5 helps us do that,” Upadhyay shared.
Alongside, GPT-5 has reduced error rates and dramatically lowered hallucinations. Omkar Pandharkame, the Chief Strategy Officer at Supervity, said that the hallucination rate is below 1 per cent on general prompts. Its “thinking mode” has nearly halved error rates in real-world tasks.
“GPT-5 sets a new bar for general-purpose AI with its unified architecture and safety-first design. Its adoption by enterprise platforms – including Microsoft – signals confidence in its ability to support high-stakes use cases. By combining reliability with ease of use, GPT-5 is well-positioned to accelerate AI adoption across industries. For enterprises, it offers a path to integrate advanced intelligence into everyday workflows without sacrificing control or trust,” he said.
Published on August 8, 2025
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