| Investor Grievance Redressal Mechanism 1. SEBI Master Circular on the redressal of investor grievances through the SEBI Complaints Redress System (SCORES) platform dated November 7, 2022. Investors can access the master circular with the below link. SEBI | Master Circular on the redressal of investor grievances through the SEBI Complaints Redress System (SCORES) platform 2. We encourage investors to Read тАШInvestor CharterтАЩ at https://nsdl.co.in/publications/investor_charter.php 3. Online web-based complaints redressal system of NSDL can be accessed via link https://nsdl.co.in/nsdlnews/investors.php (Post your complaints/queries to NSDL) 4. Lodge your complaint with SEBI at https://scores.gov.in/scores/Welcome.html or SEBI Mobile App – SCORES SEBI Toll free helpline – 18002667575 / 1800227575NSDL helpline – 022-48867000 NSDL email for grievance – relations@nsdl.com NSDL email for other information – info@nsdl.com Resolve your disputes in Securities Market online using SMART ODR Portal. Visit https://smartodr.in/login 5. SEBI Master Circular on Online Resolution of Disputes in the Indian Securities Market SEBI has issued Master Circular on Online Resolution of Disputes in the Indian Securities Market vide its Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/145 dated July 31, 2023. For more information, Investors may refer the SEBI Circular https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html Visit SMART ODR website https://smartodr.in/login 6. SEBI Circular on Comprehensive guidelines for Investor Protection Fund and Investor Services Fund SEBI has issued revised Comprehensive guidelines for Investor Protection Fund and Investor Services Fund at Stock Exchanges and Depositories vide its Circular No. SEBI/HO/MRD/MRD-PoD-3/P/CIR/2023/81 dated May 30, 2023. For more information, Investors may refer the SEBI Circular in the following link: https://www.sebi.gov.in/legal/circulars/may-2023/comprehensive-guidelines-for-investor-protection-fund-and-investor-services-fund-at-stock-exchanges-and-depositories_71925.html 7. Claiming Unclaimed Shares and Dividends All dividends and shares which remain unpaid or unclaimed for seven consecutive years, are transferred by respective companies to Investor Education and Protection Fund Authority. Investors can submit claim to IEPF Authority to receive unpaid dividend and/or unclaimed shares by visiting https://www.iepf.gov.in 8. Facility to investors of voluntary freezing/de-freezing of Demat Accounts through Depository Participants (DP) or SPEED-e facility If you wish to temporarily freeze/de-freeze your Demat Account for any reason, you can avail the facility of freezing your demat account by choosing Account level, ISIN level or Quantity level freeze anytime, anywhere by submitting a written request in the prescribed form to your Depository Participant (DP) or by subscribing to SPEED-e facility as e-Token User. You can freeze your account for ‘Suspending for debit’ or ‘Suspending for debit and credit’. Freeze request executed by you through SPEED-e cannot be unfrozen by your DP. If your demat account is ‘Suspending for debit and creditтАЩ, no transactions are permitted in the demat account till the account is de-frozen. A frozen account can be de-frozen or re-activated on submission of written instruction by the demat account holder, in prescribed form to the DP or through NSDLтАЩs SPEED-e facility. 9. Visit the SEBI investor website at https://investor.sebi.gov.in/ |
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