Clipped from: https://www.thehindubusinessline.com/todays-paper/tp-news/dhani-app-loan-fraud-customers-question-lapses/article65063889.ece
Identity theft Earlier this week, users reported that their PAN data were used fraudulently to open accounts and avail loans cnythzl | Photo Credit: cnythzl
App says it is working to provide a speedy resolution to users
The fraudulent use of PAN data by third parties to obtain loans via the Dhani app has impacted a large number of people across the country. Taking to social media, a number of customers blamed KYC norms and questioned if there were procedural lapses at the company that had led to the problem.
Dhani app is a completely online personal loan provider. Dhani Loans and Services, formerly Indiabulls Consumer Finance Limited, is a non-deposit-taking NBFC registered with the Reserve Bank of India, and is a 100 per cent subsidiary of Dhani Services Limited.
Actor Sunny Leone took to Twitter to report a similar complaint, but while her problem was resolved speedily, many others are still awaiting resolution.
“When I visited the company office today after having lodged my complaint previously, I was told that Dhani has escalated it to the fraud-detecting team. It will take another 15 days now,” said Vishv Garg, a customer, adding that he is worried that collection agents may start calling him for the loan amount.
Many customers on social media hoped the company would resolve the issue. Dhani is understood to be working with credit bureaus to restore the credit scores of affected customers.
Identity theft cases
Responding to queries from BusinessLine , a Dhani spokesperson said the company has an extensive customer service team that is working on identity theft cases to provide speedy resolution after due diligence. “Our process is completely online and we follow industry best practices to offer these credit limit to our customers. We have received a few cases, where fraudulent people have tried to forge KYC details and get a credit line on our platform,” the spokesperson said, adding that the count is only a few, and the company will leave no stone unturned to mitigate any possibility of identity theft.
“Our risk management and tech teams have been on overdrive, constantly building more robust systems to try and keep such activities at a distance. We have integrated with G-defence, which is a global security platform, to further re-verify each device against a specific customer and PAN through various data fields. This will stop these stray instances of identity thefts,” the spokesperson said.
The issue first came to light earlier this week when users reported that their PAN data are being used fraudulently to open accounts and take loans via the app. The loans had turned overdue and impacted the credit scores of many.
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