Jaipur has Uber-behaved passengers; Guwahati not so much – The Hindu BusinessLine

Clipped from: https://www.thehindubusinessline.com/todays-paper/jaipur-has-uber-behaved-passengers-guwahati-not-so-much/article65191676.ece

Thiruvananthapuram and Patna took the No 2 spot with equal average rider rating

Thiruvananthapuram and Patna took the No 2 spot with equal average rider rating

Door slamming irks drivers most,leading to a lower rating of a rider

Pink City Jaipur has the best behaved commuters in India, according to ride-sharing app Uber. With an average rider rating of 4.82, the city tops the cab-hailing company’s list of top 15 rider ratings.

You’re being assessed

Uber has a two-way rating system where riders and drivers can rate each other out of a maximum score of 5 on the basis of their behaviour and overall experience. A rider’s rating is an average of the ratings received from drivers in the last 500 trips and is measured out of five stars.

Some of the factors affecting rider rating include short wait times, courtesy, and safety. Interestingly, Uber drivers have consistently cited slamming of doors as a reason for lowering the stars of a rider.

Jaipur was followed by Thiruvananthapuram and Patna, both at No 2, with an equal average rider rating. Eastern metropolises Guwahati and Kolkata were at the bottom of the table. While Guwahati took the 15th spot with an average rider rating of 4.66, Kolkata was ranked 14th. Other cities in the top 15 list include Kochi, Ludhiana, Indore, Pune, Bhopal, Ahmedabad, Chandigarh, Bhubaneswar, Nagpur, Visakhapatnam, Coimbatore, Mysore, Mumbai, Chennai, Lucknow, Hyderabad, Delhi NCR and Bengaluru. Cities with the same average rider rating have been ranked together.

Rating access to riders

Uber is also allowing riders see how their rating was calculated at its Privacy Centre. Users can now get a breakdown of their average rating, including how many drivers gave them a 5-star rating, how many handed out a single star, and so on.

Besides this, users can also review their past trip information, payment details, and control marketing preferences. “We believe that riders should have more visibility and transparency regarding their data. By providing riders with this information, we hope to encourage positive interactions between riders and drivers,” the company said in a media statement.

Uber uses ratings as a feedback on the riders and drivers using the app. There have been instances of rider feedback leading to the deactivation of a partner from the Uber system or serving as a validation of the driver’s good service. In the case of riders, too, steps like temporary cooling off periods or barring a rider from using the app have been taken in response to their inappropriate or unsafe behaviour.

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