IBA has also asked customers to use online and mobile banking channels for making their transactions and avoid visiting bank branches as it could pose a risk to banks’ front desk staff.
“Wash your hands with soap for at least 20 seconds before and after physical banking/currency counting/AEPS (Aadhaar-enabled payment system) transactions,” IBA said in a public appeal.
The banking association has launched a campaign ‘Corona Se Daro Na, Digital Karo Na’.
It is encouraging people to use credit or debit cards for making payments instead of currency.
Assuring that IBA and all its member banks would provide uninterrupted banking services, it appealed to customers to visit branch premises only in the case of absolute necessity. “Our employees are also facing the same challenges that you all are and so, we are asking for your help too.”
It said all the non-essential banking services, internet banking, mobile banking and electronic payment options such as RTGS and NEFT can be availed.
“We are working round-the-clock to ensure all our digital channels are up-to-date and have all information that you need during this period,” it said.
IBA has also advised banks to use digital platform for lending.