More than 2,500 fraud connections being cut daily, say DoT officials | Economy & Policy News – Business Standard

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DoT working on grievance redress portal

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The Department of Telecommunications’ (DoTs’) Sanchar Sathi portal is discontinuing more than 2,500 fraudulent connections on a daily basis, officials said on Monday. 

The portal, launched last year, is the government’s primary tool to protect mobile phone users from frauds.

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Sanchar Saathi detects fraudulent connections and triggers re-verification. Failing to reverify, the number is disconnected. 

Questions have been raised on the process followed by the government. But the DoT claims the established process of built-in checks and balances has resulted in zero complaints or grievances till date against the portal. 

The portal will launch an app version soon. However, the DoT is working on introducing a grievance redressal portal to report connections disconnected by mistake through the Sanchar Sathi portal, the DoT officials said.