The MSME ministry’s single-window grievance redressal portal Champions launched for MSMEs in June 2020 received 68,617 grievances from MSMEs till July 31, of which 99 per cent – 68,272 grievances were replied,
In the current fiscal till July 31, 7,475 grievances were received out of which 7,422 were replied. In FY23, 16,262 grievances were received and 16,221 were replied while 14,752 grievances were received in FY22 and 14,851 were replied so far. The grievance count in FY22 had reduced by around 50 per cent from 30,128 grievances filed in FY21 and 29,778 replied.
The highest number of grievances in the current year were received from Maharashtra (1,417), Tamil Nadu (757), Uttar Pradesh (664), Gujarat (533), and West Bengal (497).
The portal operates a Central Control Room and State Control Rooms in a hub-and-spoke model to facilitate MSMEs through grievance redressal and handholding. It routes queries as per the nature of the complaint to respective branch/bureau/office heads in the MSME Ministry to attend to them.
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